SOLUTION · LOGISTICS

AI for logistics planning and exception handling

Use available order, fleet and warehouse information to prepare plans and triage exceptions. Dispatchers retain approval over consequential changes.

Give dispatch a clearer starting point

Dispatchers often reconcile order, vehicle and warehouse information across systems before acting. We choose one region, lane or document workflow and identify the data and decisions it requires.

The system prepares options or classifies work under agreed rules. Constraints, exception routing, permissions and recovery are tested with operations. Available TMS, WMS and ERP interfaces determine the integration scope.

Assess TMS/WMS interfaces
Existing data
Control consequential changes
Dispatcher approval
Start with one region or task
Bounded rollout

Capabilities

Operations context
Bring the required order, capacity and shipment information into the agreed workflow.
Planning options
Compare routes or loads against the defined time windows and operating constraints.
Document preparation
Extract agreed fields from shipping documents and flag missing or mismatched information.
Exceptions and approval
Route unresolved cases to a dispatcher and record approved actions and changes.

Use cases

Dispatch planning
Prepare route or load options for a dispatcher to review against the current constraints.
Shipping-document checks
Compare extracted fields with order records and send discrepancies for review.
Delivery exception triage
Gather context for delays, address problems or order changes and propose the permitted next action.

Delivery cadence

  1. 01 · SCOPE

    Choose the operating boundary

    Set the region, lane or task, available data, decision owner and baseline.

  2. 02 · BUILD

    Connect and prepare

    Integrate the agreed sources and build options, document checks or exception routing.

  3. 03 · EVALUATE

    Test actual disruptions

    Review changing orders, missing data, tool failures and manual recovery with dispatchers.

  4. 04 · OPERATE

    Launch with responsibility

    Confirm monitoring, approval rules and incident handling before wider coverage.

FAQ

How does it handle traffic or last-minute changes?

Use the signals available in the agreed scope, recompute or flag options where appropriate, and route unresolved cases to dispatch. We test disruptions and stale data before launch.

Do we need to replace the TMS or WMS?

We first assess the current interfaces and data quality. Where supported, the system connects to existing platforms; required changes are documented in the scope.

How is logistics and customer data handled?

Hosting, access, data transfers, retention and provider policies are reviewed with security. Execution and approval records are defined for the workflow.

Who runs the system after launch?

Agree on monitoring, incident response, changes and evaluation ownership before launch. The operating scope may involve your team, Tenten or both.

Start with one workflow.
Agree on the next step.

Leave your contact details and question type. We will follow up by email to understand the work and discuss scope.

Contact the team