AI integration case · AI baby monitors
CuboAi: Parent care assistant
Model comparison, setup and Wi-Fi help, warranty and returns; verified order lookup; handoff with summary
The platform we built
Over half of customers buy on mobile; we delivered a mobile-first redesign, interactive demos and a shorter checkout.
Read the digital project ↗The work to address
Parents ask about models, setup, support and orders, with different policies across markets. Health and safe-sleep questions need a fixed response boundary.
Who uses this workflow
Prospective and current parents on the website and LINE; the support team takes handoffs
How the agent connects
01
Route questions by topic, region and model to approved knowledge.
02
Verify identity before order lookup; use reviewed templates for health and safety.
03
Send a conversation summary with every human-support handoff.
Dify and system integration
Chatflow classifier; Knowledge filtered by region and model; Shopify order API; Annotation Reply for fixed answers
What stays with people
Health and safe-sleep questions get reviewed templates only; no video data; policies separated by region
What to track
The deck lists tracking criteria; measured improvement figures are not provided.
- Self-service rate
- handoff rate
- after-hours response
- error rate from audits
Start with one workflow.
Agree on the next step.
Leave your contact details and question type. We will follow up by email to understand the work and discuss scope.