AI integration case · Collectibles marketplace
AREA 02: Trade concierge
Explains matching, fees and authentication; shows order and authentication status after login; opens dispute tickets
The platform we built
We built a three-sided trading app for buyers, sellers and authenticators: real-time matching, authentication before shipping and mobile checkout.
Read the digital project ↗The work to address
Buyers and sellers need clear trading rules and order or authentication status. Support queries must respect the separate authority for refunds, disputes and authenticity decisions.
Who uses this workflow
Buyers and sellers in the app and on the web; the support team takes handoffs
How the agent connects
01
Classify policy questions, order lookups and disputes.
02
Use the signed-in user’s token for read-only order and authentication-status queries.
03
Open dispute tickets for the support team.
Dify and system integration
Chatflow classifier; Knowledge for rules and policies; Agent node calling order and market APIs (read-only) with the user's token
What stays with people
No authenticity verdicts, no price predictions, no refunds; disputes always go to a person
What to track
The deck lists tracking criteria; measured improvement figures are not provided.
- After-hours self-service rate
- 'where is my order' ticket volume
- handoff rate
Start with one workflow.
Agree on the next step.
Leave your contact details and question type. We will follow up by email to understand the work and discuss scope.